Operated by Moorup Technology Pty Ltd (ABN: TBA)
Registered in Victoria, Australia
Last Updated: 10/10/2025
Moorup Technology Pty Ltd (“Tech Again”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Website, purchasing our products, or interacting with us, you agree to the terms of this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information including:
- Name
- contact details (email, phone, address)
- billing and payment information
- order history and product preferences
- device identifiers including IMEI and serial numbers
- account login credentials (if applicable)
- communications and interactions with us
- fraud monitoring and verification data
- customer service and warranty information
We may also automatically collect information such as:
- IP address and device attributes
- browser type and operating system
- pages viewed and Website interactions
- cookies, pixels, and analytics data
2. How We Collect Personal Information
We collect information when you:
- purchase a product or submit a return
- contact customer support
- create an account
- join marketing lists
- participate in surveys or promotions
- leave a review or feedback
We also collect information via:
- cookies and similar technologies
- analytics tools
- payment processors
- shipping and logistics partners
- fraud prevention services
3. Why We Collect Personal Information
We collect and handle personal information to:
- process and fulfil orders
- verify device ownership and eligibility for returns and warranty
- detect and prevent fraud and unlawful activities
- resolve disputes including chargebacks
- provide customer support
- operate, improve and customise the Website
- conduct marketing and advertising with appropriate consent
- comply with legal and regulatory requirementsProcess and fulfil orders.
- We do not sell personal information.
4. Marketing Communications
Where permitted by law or with consent, we may send marketing communications.
You may unsubscribe at any time.
Service communications (e.g., order updates) will still be sent.
5. Disclosure of Personal Information
We may share personal information with:
- payment processors and financial service providers
- shipping and delivery partners
- authorised repair technicians
- data hosting and IT service providers
- fraud detection and risk assessment services
- regulatory or law enforcement agencies where required
Some third-party suppliers may be located overseas and may store personal information in jurisdictions outside Australia.
6. Cookies, Tracking and Analytics
We use cookies and tracking technologies to:
- enable essential site functions
- analyse site traffic and performance
- improve customer experience
- tailor content and ads to user preference
Users may disable cookies, noting some functionality may be impacted.
You can opt out of interest-based advertising at:
https://www.youronlinechoices.com.au/
7. Data Storage and Security
We take reasonable steps to protect personal information from:
- unauthorised access, modification or disclosure
- misuse, interference or loss
Security measures may include encryption, access controls, secure authentication, and staff confidentiality obligations.
We comply with the Notifiable Data Breaches scheme where applicable.
8. Access and Correction
You may request:
- access to personal information we hold about you
- correction of inaccurate, incomplete or outdated information
We may require identity verification before fulfilling requests.
9. Retention and Deletion
We retain personal information only as required for:
- legal, regulatory, tax and accounting compliance
- dispute resolution and fraud detection
- product support, returns and warranty services
We may refuse deletion requests where records are required to:
- defend against chargebacks or fraudulent returns
- verify transaction validity or device ownership
- comply with legal obligations or law enforcement directions
- Information that is no longer needed will be securely destroyed or de-identified.
10. Information on Returned Devices
If a Product is returned:
- you must remove all data and security locks
- we may collect device identifiers to verify ownership
- we may sanitise or permanently erase any remaining content
- We accept no responsibility for data left on devices.
11. Automated Decision-Making
We may use automated systems to help identify:
- suspicious orders
- blocked or stolen devices
- fraudulent accounts or payments
Manual review may occur where required.
12. Customer Profiling and Personalisation
We may analyse interactions and purchase behaviour to personalise offers, advertisements, Website content and recommendations.
You may opt out of marketing-based profiling at any time.
13. Analytics for Conversion Tracking
We use analytics and conversion tracking tools to measure the effectiveness of advertising and Website performance.
Where legally required, these tools operate only with user consent.
Consent may be withdrawn via browser or cookie settings.
14. Reviews and Testimonials
By submitting reviews, feedback or testimonials, you:
- grant us a royalty-free licence to use and publish the content for promotional and marketing purposes
- confirm the content is accurate and lawful
We may retain reviews for transparency even if your account is deleted, unless removal is legally required.
15. Blacklisting of Stolen or Fraud-Associated Devices
We may store and use device identifiers to:
- identify and block stolen, blacklisted or fraud-associated devices
- assist law enforcement where appropriate
- prevent improper returns or resale attempts
16. Data Sharing for Fraud Prevention and Risk Management
We may share relevant data with trusted fraud-prevention and payment-risk partners to:
- assess transaction legitimacy
- prevent unauthorised access and financial loss
- support investigations and chargeback claims
17. Children’s Privacy
Users under 18 must have parental or guardian consent to use the Website.
We do not knowingly collect personal information from minors without appropriate consent.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes take effect when posted on our Website.
19. Contact Us
For privacy enquiries or requests, contact:
Email: support@techagain.com.au
