1. Are your devices good quality?

Yes. All devices undergo a comprehensive 72-point functional test, secure data wipe and sanitization process to ensure they adhere to strict Australian standards and perform like new. The only difference from brand-new may be minor cosmetic signs of previous use.

2. Are your devices unlocked?

Yes. Every device is fully unlocked and ready to use with major Australian carriers.

3. Will I still receive software updates?

If the model is still supported by the manufacturer, you will receive updates, the same as you would when you purchase a new phone.

4. Are your devices from Australia?

All devices are sourced from Australia and New Zealand, and are tested to our strict Australian quality standards. All devices are tested, refurbished and shipped locally from Melbourne.

5. Does the battery still hold charge?

Yes. Battery health is tested using multiple checks and replaced where necessary, to ensure your device lasts and is reliable. Devices will have minimum 80% battery health for all New, As New, Excellent, Good, and Fair grade devices, unless very clearly specified on one of our clearance listings.

6. What comes in the box?

A certified refurbished device with the latest software and a like new setup experience, professionally packaged, and a compatible charging cable.
Everything required to get started immediately.

7. What happens if a product is out of stock?

We frequently restock high-demand products, sometimes multiple times per week. Check back frequently and act fast so you don’t miss out.

1. Can I change or cancel my order?

If your order has not yet been dispatched, we will do our best to accommodate changes.
Please contact us promptly after placing your order.

2. Do you offer devices for business or education?

Yes — bulk and B2B orders are possible.
Contact us to discuss tailored options.

1. Can I return my order?

Yes. We offer a 30-day return policy from the date of delivery. You can return your device for a refund or exchange, provided it's returned in the same condition it was received in.

2. What if I change my mind?

No problem. Return the device within 30 days of delivery in its original condition, and we'll arrange a refund or exchange. Just remember to factory reset the device and sign out of any accounts (iCloud, Google) before sending it back.

3. How do I request a return?

Contact our support team with your order details and we'll guide you through the process, including sending you a prepaid return label.

4. When will I get my refund?

Refunds are processed within 2-3 business days of us receiving and verifying your returned device. Once processed, your bank may take an additional 1-3 business days to clear the funds back into your account.

5. Do you offer replacements instead of refunds?

Yes. Where possible, we'll offer a like-for-like replacement. If your exact model isn't available, we'll offer a comparable alternative at no extra cost, or a full refund. Whichever you prefer.

6. What if the condition isn't what I expected?

Get in touch and let us know what's not right. We'll review the photos alongside our records, and if we've gotten it wrong, we'll make it right with a partial refund or a full return for replacement at the correct grade

1. Where do you deliver?

We ship Australia-wide. Metro and regional locations are supported.

2. How long does delivery take?

Orders are usually dispatched within 1–2 business days following payment confirmation.
You will receive tracking details shortly after the order ships.

3. Do I need to sign for my delivery?

We recommend signature on delivery for secure receipt, but authority to leave may be provided depending on the courier service.

4. What if my address details were incorrect?

Please notify us immediately — we will assist where possible prior to dispatch.

1. What does your 72-Point Test include?

We thoroughly assess key features including display, battery performance, camera, buttons, speakers, microphones, connectivity, ports, and internal components.
Security checks and certified data erasure are also completed, all ensuring your phone works like new and has the same out of the box experience as a new phone.

2. Do you use genuine parts?

Where manufacturer-approved parts are available, we use them.
Rarely when not available, high-quality replacements are that meet our strict Australian testing standards.

3. Do you ensure devices are not reported lost or stolen?

Yes. All phones are sourced from reliable sources and IMEI numbers are checked to ensure devices have a clear and legitimate history, meaning you won’t have any surprises.

4. Will my device work overseas?

Devices are unlocked and will work with international carriers the same as a new phone would.
We recommend checking network band compatibility with your intended provider before travel.

At TechAgain, we are committed to delivering high-quality refurbished devices. For your peace of mind, all eligible products are backed by our 12-Month Limited Warranty.

TechAgain warrants that all refurbished devices sold by us will be free from defects in materials and workmanship under normal use for 12 months from the date of purchase, unless otherwise stated in the product listing.

This warranty covers:

• Manufacturer hardware defects
• Non-functional touchscreens or displays (excluding physical or impact damage)
• Battery performance faults (excluding normal capacity reduction over time)
• Non-responsive buttons, speakers, microphones, or charging ports
• Software issues directly related to pre-installed firmware

If a covered defect arises within the warranty period, TechAgain will, at its discretion, repair or replace the device in accordance with Australian Consumer Law.
Please note that refunds are not available under the 12-Month Limited Warranty.
The 12-month warranty provides for repair or replacement only. Refunds are available exclusively under our 30-Day Return Policy, subject to the applicable return terms and conditions.

This warranty does not cover:

• Accidental damage, liquid damage, or misuse
• Unauthorised repairs, tampering, or modifications
• Normal wear and tear (e.g., cosmetic scratches, dents, or battery degradation)
• Software issues caused by third-party applications or user-installed software
• Damage resulting from power surges, improper charging equipment, or non-approved accessories

To make a claim contact our support team with your order details and a description of the issue, along with photos or a short video if the fault is visible. We'll arrange a prepaid return satchel and have our team assess the device. Most warranty claims are resolved within 5-7 business days of us receiving the device.

1. Is Tech Again a legitimate Australian business?

Yes — we are an Australian-owned company, partnered with some of the largest brands in the country, offering secure payment processing and Australian customer service. We take customer trust and product reliability seriously.

2. What if something isn’t working properly?

Start with basic troubleshooting — a restart, software update or SIM reseat often resolves minor issues. If not, contact our support team and they will assist in solving any problems.

3. How do I contact Tech Again?

support@techagain.com.au
We aim to respond quickly and professionally to every enquiry.

Refurbished technology offers exceptional value:

• High-performance, premium devices, with a like new out of the box experience apart from minor cosmetic wear and tear defined by grade.
• Significant savings compared to buying new
• Help to save the environment by reducing e-waste
• Supported by full warranty protection, just like a new device so you can purchase with peace of mind.
  

The same tech, the same new phone feeling, the same reliability, just much better value and better for the environment.