At TechAgain, we are committed to delivering high-quality refurbished devices. For your peace of mind, all eligible products are backed by our 12-Month Limited Warranty.
TechAgain warrants that all refurbished devices sold by us will be free from defects in materials and workmanship under normal use for 12 months from the date of purchase, unless otherwise stated in the product listing.
This warranty covers:
- Manufacturer hardware defects
- Non-functional touchscreens or displays (excluding physical or impact damage)
- Battery performance faults (excluding normal capacity reduction over time)
- Non-responsive buttons, speakers, microphones, or charging ports
- Software issues directly related to pre-installed firmware
If a covered defect arises within the warranty period, TechAgain will, at its discretion, repair or replace the device in accordance with Australian Consumer Law.
Please note that refunds are not available under the 12-Month Limited Warranty.
The 12-month warranty provides for repair or replacement only. Refunds are available exclusively under our 30-Day Return Policy, subject to the applicable return terms and conditions.
This warranty does not cover:
- Accidental damage, liquid damage, or misuse
- Unauthorised repairs, tampering, or modifications
- Normal wear and tear (e.g., cosmetic scratches, dents, or battery degradation)
- Software issues caused by third-party applications or user-installed software
- Damage resulting from power surges, improper charging equipment, or non-approved accessories
To make a claim contact our support team with your order details and a description of the issue, along with photos or a short video if the fault is visible. We'll arrange a prepaid return satchel and have our team assess the device. Most warranty claims are resolved within 5-7 business days of us receiving the device.
