We want you to feel confident when shopping with Tech Again. This Policy explains how shipping, returns and warranty claims work for purchases made through our Website.
By placing an order with us, you agree to this Policy and our Terms & Conditions.
1. Shipping & Delivery
1.1 Dispatch Timeframes
Orders are usually shipped within 1–2 business days after payment is confirmed.
During busy periods, dispatch times may vary.
1.2 Delivery Estimates
Estimated delivery times are shown at checkout. These are estimates only. Delays may occur due to courier networks or events outside our control.
1.3 Tracking
You will receive a tracking link once your order has been dispatched.
1.4 Delivery Issues
If your order is delayed, missing or arrives damaged, contact us and we will assist with a resolution.
1.5 Risk of Loss
Risk in the Product passes to you once delivered to the address provided at checkout.
1.6 Delivery Address Accuracy
You are responsible for ensuring your delivery address is accurate and complete.
We are not liable for lost or delayed parcels due to incorrect details provided by the customer.
2 Returns & Refunds
We provide refunds, replacements or repairs in accordance with the Australian Consumer Law (ACL).
2.1 Faulty or Misdescribed Products
Where a Product has a fault, defect or is significantly different from its description, we will organise a repair, replacement or refund depending on the nature of the issue.
Contact us as soon as you become aware of the problem.
2.2 Change of Mind Returns
If you change your mind:
• you may return the Product within 30 days of delivery
• it must be returned in the same condition as received
• all original packaging, box contents and accessories must be included
Return shipping costs are your responsibility for change-of-mind returns.
2.3 Returns Assessment & Conditions
Returned Products undergo inspection and diagnostic testing. A return may be rejected or incur adjustments if:
• user-caused damage is identified
• the device has liquid damage or tripped moisture indicators
• components or accessories are missing
• the Product has been modified or repaired by an unauthorised party
• security locks or accounts prevent testing or refurbishment
We recommend using tracked postage for all returns. You are responsible for the Product until received and scanned at our warehouse or authorised facility.
2.4 Data & Security Locks
Before returning a Product, you must:
• back up your data
• remove SIM and memory cards
• remove passwords, activation locks and sign out of linked accounts
We are not responsible for any data remaining on returned devices. Data may be erased as part of our assessment process.
3. Warranty Protection
All Products purchased from Tech Again include a 12-month warranty, in addition to rights under the ACL.
3.1 What the Warranty Covers
Warranty covers defects in hardware and functionality that are not caused by misuse, damage or unauthorised modification.
3.2 What the Warranty Does Not Cover
Warranty does not apply where:
• damage results from drops, impacts or liquid exposure
• the Product has been tampered with, modified or serviced by unauthorised parties
• damage results from misuse, neglect or improper handling
• software issues arise due to third-party apps or malware
• cosmetic wear and tear develops after delivery
• any issue relates to carrier coverage, account locks or user settings
The following are not considered defects under Warranty:
• age-related cosmetic imperfections
• screen burn-in, image retention or brightness changes consistent with normal display ageing
• normal battery wear expected from refurbished devices
3.3 Cosmetic Grading
Product cosmetic grades describe appearance only and do not affect performance.
Minor variations from photographs or grade descriptions are not considered defects.
3.4 Battery Condition
Batteries are tested to be in normal usable condition for refurbished devices.
Battery wear resulting from normal use does not qualify as a warranty fault unless it significantly impairs normal operation.
3.5 Replacement Devices & Parts
Where a device or part is replaced:
• replacement components may be refurbished
• the warranty continues for the remainder of the original period
(or 30 days after repair — whichever is longer)
4 How to Make a Claim
To make a claim, contact us and provide:
• order number
• a description of the issue
• photos or videos where applicable
• confirmation that security locks have been removed
Troubleshooting may be required before a return is approved.
We will provide return instructions and a label where the item is deemed faulty.
5 Fraud Prevention & Misrepresentation
Where a return is found to involve:
• intentional damage
• misuse or incorrect representations of the issue
• stolen devices or serial/IMEI discrepancies
• fraudulent or high-risk activity
We may:
• deny the refund or replacement
• charge reasonable recovery costs
• block future orders
• provide information to payment providers or law enforcement
6 Refund Processing
Approved refunds will be processed back to the original payment method.
Timing may vary depending on your bank or payment provider.
Adjustments may be made where parts are missing or damage occurred after delivery.
This Policy works together with our Terms & Conditions and does not limit any non-excludable rights under the Australian Consumer Law.
7 Contact Us
For returns or warranty support:
Email: support@techagain.com.au
We are here to help.
