1. Are your devices good quality?
Yes. All devices undergo a comprehensive 72-point functional test, secure data wipe and sanitization process to ensure they adhere to strict Australian standards and perform like new. The only difference from brand-new may be minor cosmetic signs of previous use.
2. Are your devices unlocked?
Yes. Every device is fully unlocked and ready to use with major Australian carriers.
3. Will I still receive software updates?
If the model is still supported by the manufacturer, you will receive updates, the same as you would when you purchase a new phone.
4. Are your devices from Australia?
All devices are sourced from Australia and New Zealand, and are tested to our strict Australian quality standards. All devices are tested, refurbished and shipped locally from Melbourne.
5. Does the battery still hold charge?
Yes. Battery health is tested using multiple checks and replaced where necessary, to ensure your device lasts and is reliable. Devices will have minimum 80% battery health for all New, As New, Excellent, Good, and Fair grade devices, unless very clearly specified on one of our clearance listings.
6. What comes in the box?
A certified refurbished device with the latest software and a like new setup experience, professionally packaged, and a compatible charging cable.
Everything required to get started immediately.
7. What happens if a product is out of stock?
We frequently restock high-demand products, sometimes multiple times per week. Check back frequently and act fast so you don’t miss out.
