1. Can I return my order?
Yes. We offer a 30-day return policy from the date of delivery. You can return your device for a refund or exchange, provided it's returned in the same condition it was received in.
2. What if I change my mind?
No problem. Return the device within 30 days of delivery in its original condition, and we'll arrange a refund or exchange. Just remember to factory reset the device and sign out of any accounts (iCloud, Google) before sending it back.
3. How do I request a return?
Contact our support team with your order details and we'll guide you through the process, including sending you a prepaid return label.
4. When will I get my refund?
Refunds are processed within 2-3 business days of us receiving and verifying your returned device. Once processed, your bank may take an additional 1-3 business days to clear the funds back into your account.
5. Do you offer replacements instead of refunds?
Yes. Where possible, we'll offer a like-for-like replacement. If your exact model isn't available, we'll offer a comparable alternative at no extra cost, or a full refund. Whichever you prefer.
6. What if the condition isn't what I expected?
Get in touch and let us know what's not right. We'll review the photos alongside our records, and if we've gotten it wrong, we'll make it right with a partial refund or a full return for replacement at the correct grade
